How Servero collects, uses, and protects your data. Written in plain language.
At Servero ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data. This policy applies to servero.io and all related services (the "Platform").
Servero is a server-side Google Tag Manager hosting platform operated from Dhaka, Bangladesh. We provide infrastructure that enables businesses to deploy and manage sGTM containers for digital analytics and marketing tracking purposes.
For any privacy-related questions, contact us at: privacy@servero.io
When you create an account, we collect:
Payment processing is handled by Paddle, our Merchant of Record. We do not store your credit card details. We do receive and store:
We collect data about how you use the Platform, including:
When you access the Platform, we automatically collect:
If you contact us, we retain records of that correspondence, including your name, email, and the content of your messages.
When your sGTM container processes events from your website visitors, that data passes through our infrastructure. We process this data solely to provide the service - we do not use it for our own analytics, advertising, or profiling purposes.
We use your data to:
| Purpose | Basis |
|---|---|
| Create and manage your account | Contract |
| Provide the sGTM hosting service | Contract |
| Process your payments | Contract |
| Send service-related emails (receipts, alerts, downtime notices) | Contract |
| Monitor and improve Platform performance | Legitimate interest |
| Detect and prevent fraud or abuse | Legitimate interest |
| Respond to your support requests | Legitimate interest |
| Send product updates and educational content (opt-out available) | Legitimate interest / Consent |
| Comply with legal obligations | Legal obligation |
We share your data only in the following circumstances:
We use trusted third-party providers to operate the Platform. These providers process your data only on our instructions:
All service providers are bound by data processing agreements and are only permitted to use your data to provide services to us.
We may disclose your data if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Servero, our users, or the public.
If Servero is acquired, merged with, or transfers substantially all of its assets to another entity, your data may be transferred as part of that transaction. We will notify you in advance.
We may share your data with third parties in any other circumstances where you have given explicit consent.
Your account and usage data is stored on servers hosted via Google Cloud Platform and Supabase.
We implement industry-standard security measures to protect your data, including:
No system is completely secure. If you believe your account has been compromised, contact us immediately at security@servero.io
We retain your account data for as long as your account is active. After account deletion or cancellation:
We use cookies and similar technologies on our marketing website to:
You can control cookies through your browser settings. Disabling certain cookies may affect functionality.
Cookies set by your sGTM containers (on your own domain) are entirely under your control. You are responsible for ensuring your cookie usage complies with applicable laws, including obtaining user consent where required.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, email us at privacy@servero.io. We will respond within 30 days. We may need to verify your identity before processing your request.
If you are located in the European Economic Area (EEA) and believe we have not handled your data in accordance with GDPR, you have the right to lodge a complaint with your local Data Protection Authority.
Servero is operated from Bangladesh. If you are accessing the Platform from the European Union, United Kingdom, or other regions with data protection laws, please be aware that your data may be transferred to and processed in countries that may not have the same level of data protection as your home country.
Where required, we implement appropriate safeguards for international transfers, including standard contractual clauses with our service providers.
Servero is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will delete it promptly. Contact us at privacy@servero.io if you believe a minor has provided us with personal data.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Platform. The "Last Updated" date at the top of this page reflects the most recent revision.
Your continued use of the Platform after any changes constitutes acceptance of the updated policy.
For any questions, concerns, or requests related to this Privacy Policy:
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